Shipping & Returns

ORDER PROCESSING & SHIPPING POLICY

At Reserve Hair Co., we are committed to delivering premium raw luxury hair extensions with exceptional quality and care. To ensure a seamless shopping experience, please review our processing and shipping guidelines before placing your order.

READY TO SHIP | ON-HAND INVENTORY

Orders containing exclusively on-hand inventory are processed within 1–2 business days.

For your convenience, orders placed before 12:00 PM Central Time (CT), Monday through Friday, will ship the same business day, provided all items are in stock.

Orders placed after the 12:00 PM cutoff, on weekends, or on recognized holidays will begin processing the following business day.

Same-day shipping is subject to availability and does not apply during major promotional sales or high-volume shopping periods.

STANDARD PROCESSING | MADE-TO-ORDER INVENTORY

Extensions that are not currently available in our on-hand inventory are specially sourced through our trusted vendors.

Please allow 3–5 business days for order processing before shipment.

This timeframe allows us to source, inspect, and carefully prepare your luxury extensions prior to shipping.

ORDERS CONTAINING BOTH INVENTORY TYPES

Orders containing both on-hand and made-to-order extensions will follow our standard 3–5 business day processing timeframe so that all items can ship together.

SHIPPING & DELIVERY

Standard Shipping | UPS Ground

Standard shipping is available for $9.95.

Estimated delivery is typically 1–2 business days after shipment, depending on the destination and carrier service.

Delivery estimates begin after your order has completed processing and has been accepted by UPS.

Express Shipping | UPS Next Day Air Saver

Express shipping is available for $25.

Express shipping provides expedited carrier delivery, typically the next business day after shipment for eligible destinations.

Please note that express shipping does not expedite order processing. All orders must complete the applicable processing timeframe before shipment.

Express delivery is subject to carrier availability, destination, weekends, and holidays.

Important Shipping Information

Please ensure your shipping address is complete and accurate before submitting your order. Reserve Hair Co. is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout.

Carrier delays that occur after an order has been shipped are outside of our control. We recommend monitoring your tracking information for the most current delivery updates.

MAJOR SALES & HOLIDAY PROCESSING

During major promotional events, including Black Friday, Cyber Monday, holiday sales, and other high-volume promotions, processing times may be extended due to increased order volume.

Please allow the following processing times during these periods:

On-Hand Inventory: 2–4 business days before shipment.
Made-to-Order Inventory: 5–7 business days before shipment.
Mixed Inventory Orders: Orders containing both inventory types will follow the longer applicable processing timeframe so all items can ship together.

Same-day shipping is temporarily suspended during major promotional events unless otherwise advertised.

Orders are processed as efficiently as possible, and customers will receive tracking information once their orders have shipped.

Selecting express shipping during a promotional sale does not shorten processing times. Express shipping applies only to the carrier's delivery timeframe after an order has shipped.

We strongly encourage customers to place orders well in advance of scheduled hair appointments, vacations, holidays, or special events.

We appreciate your patience and understanding as we work to maintain our commitment to quality during high-demand periods.

RETURNS & EXCHANGES

Due to the nature of our products and for hygiene and quality-control purposes, all hair purchases are final sale.

Reserve Hair Co. does not accept returns or exchanges for reasons including, but not limited to, change of mind, incorrect length or texture selection, or dissatisfaction with a selection made at the time of purchase.

Please carefully review your order before completing checkout.

DAMAGED OR INCORRECT ORDERS

We want every order to arrive as expected.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@reservehairco.com within 2 business days of delivery.

Include your order number, a description of the issue, and clear photos or video showing the condition of the hair and packaging.

Hair associated with a damage, defect, or incorrect-item claim should not be installed, altered, colored, washed, cut, chemically processed, or otherwise modified while the claim is being reviewed.

If Reserve Hair Co. confirms an error or qualifying product issue, we will provide an appropriate resolution.

Nothing in this policy limits any rights or remedies that may be available to you under applicable law.

ORDER CHANGES & CANCELLATIONS

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or canceled after submission.

If you notice an error in your order, contact hello@reservehairco.com as soon as possible. We will make reasonable efforts to assist you before processing begins, but changes or cancellations are not guaranteed.

LOST OR STOLEN PACKAGES

Once your order ships, please monitor the tracking information provided by the carrier.

If tracking indicates that your package has been delivered but you cannot locate it, please contact the carrier first and then email hello@reservehairco.com so we can assist with any information needed for a carrier inquiry.

Reserve Hair Co. is not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout, except where otherwise required by applicable law.

Questions about your order?

RESERVE HAIR CO.

Premium Hair. A Higher Standard.